Payment & Charges
FAQs

1. What happens if I don't pay my invoice on time?

As a registered user with an existing AGA account, any orders online will be added to your account and payable in accordance with your payment terms. If you do not pay your bills on time this may affect your ability to order or receive products from us. It is therefore very important that if you are unable to pay for any reason you need to contact Customer Services on +47 815 32 880 to discuss the matter.

2. What are my payment terms?

Payment of terms are stated in the price list, at any time being, provided by AGA. This also shows the billing-, delay and claim fees applied by AGA, as well as interest on late payment.

3. How do I sign up for eBilling?

Click on "My Account" and “My Profile” and select “Invoice Preferences” you can apply for eBilling.

Questions about charges

1. Why do I need to pay rental on cylinders?

Rental charges cover the maintenance and replenishment of our cylinder stocks, helping us to ensure you are supplied with cylinders that are safe, reliable and fit the purpose of containing gas. We test our cylinders regularly and replace those that have reached the end of serviceable life with new stock, and we continue to invest in development of different cylinder types to meet your supply needs.

Contact
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